Creating a culture of efficiency requires the leader to instill that value into the culture. Horst Schulze provides backstage coaching on this topic at the 2016 Global Leadership Summit.
As CEO of Capella Hotel Group, Horst Schulze inspires client loyalty by raising the bar for customer service. Under his leadership, The Ritz-Carlton Group was awarded the prestigious Malcolm Baldrige National Quality Award in both 1992 and 1999—the first and only hotel company to win even one such award. A leader and entrepreneur, he inspires leaders with practical ways to create high-quality customer service experiences. His latest book, Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise, is available March 2019.
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Horst Schulze
Chairman and CEO | Capella Hotel GroupCreating a Culture that Values Efficiency
Published December 5, 2016TOPICS IN THIS VIDEO
Leading OrganizationsProcessCreating a culture of efficiency requires the leader to instill that value into the culture. Horst Schulze provides backstage coaching on this topic at the 2016 Global Leadership Summit.
About the Speaker(s)
Horst Schulze
Chairman and CEOCapella Hotel Group
As CEO of Capella Hotel Group, Horst Schulze inspires client loyalty by raising the bar for customer service. Under his leadership, The Ritz-Carlton Group was awarded the prestigious Malcolm Baldrige National Quality Award in both 1992 and 1999—the first and only hotel company to win even one such award. A leader and entrepreneur, he inspires leaders with practical ways to create high-quality customer service experiences. His latest book, Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise, is available March 2019.
Years at GLS 2015, 2016